With over 20 years of expertise in information technology management, specialising in customer experience and cybersecurity in a variety of enterprise environments. His career has ranged from innovative startups to large enterprises, where he has honed his ability to tailor cybersecurity strategies to the unique needs of businesses of all sizes. Charles’ strength lies in his deep understanding of the interplay between customer satisfaction and robust security measures, enabling him to effectively improve organisational resilience and customer confidence. An experienced consultant with a strong background in IT service management, IT strategy and professional services, Charles holds an ITIL Foundation certificate focusing on information technology. His approach enables him to deliver customised and effective cyber security solutions that align with strategic business objectives.